We want you to be completely satisfied with your purchase from SD Collections.
If you're not entirely happy with your order, we're here to help.
You have 30 days from the delivery date to return or exchange your items. All returned items must be:
Log into your account and go to "Orders". Select the order and items you wish to return.
Print the prepaid return shipping label that will be emailed to you.
Pack the items securely in the original packaging if possible.
Drop off your package at any Post Office or collection point.
If you'd like to exchange an item for a different size or color, you can request an exchange through your account. If the item you want is in stock, we'll ship it to you as soon as we receive your return.
Refunds will be processed within 5-7 business days after we receive your return. The refund will be issued to the original payment method used for the purchase.
The following items cannot be returned or exchanged:
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We'll arrange for a return and replacement at no cost to you.
We currently only ship within the UK, but if you've arranged international forwarding and need to return an item, please contact our customer service team for assistance.
If you have any questions about returns or exchanges, please contact our customer service team.